✅ Privacy Policy for Island Glass Works

Last updated: November 2025

Introduction

Island Glass Works (“we”, “our”, “us”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
By using this website, you agree to the practices described below.

Information We Collect

We collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Shipping and billing address

  • Order details

  • Payment information (processed securely through our payment providers — we do not store full credit card numbers)

  • Messages sent through our contact form or email

We also collect basic technical information automatically:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the site

This helps us improve our website and protect against fraud.

How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Contact you about your purchase

  • Respond to messages or customer service requests

  • Send updates or promotions (only if you opt-in)

  • Improve website performance and user experience

  • Comply with Canadian laws and tax requirements

We do not sell or rent your personal information to any third parties.

How Your Information Is Stored

Your data is stored securely through our website host, payment processors, and email service providers.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse.

For tax and legal purposes, order records may be kept for up to seven years, as required by the CRA.

Payments & Third-Party Services

We use trusted third-party services to process payments and run our shop, such as:

  • WooCommerce

  • Payment gateways (e.g., PayPal, etc.)

  • Shipping carriers

  • Email marketing services (if you subscribe)

These services have their own privacy policies.
We only share the minimum necessary information required to complete your order.

Cookies

Our website uses cookies to improve your experience — for example, to:

  • Remember your cart

  • Keep track of login sessions

  • Analyze website traffic

You may disable cookies in your browser settings, but some features may not work properly.

Email Marketing

If you sign up for our newsletter, we will send occasional updates, new product announcements, and special offers.
You can unsubscribe at any time using the link in any email.

We never add anyone to our list without consent.

Your Rights (Canada)

You may request:

  • A copy of the personal information we have about you

  • Corrections to inaccurate information

  • Deletion of your data (unless required for legal or tax reasons)

To make a request, email: nlartwood@gmail.com

Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top will reflect the most recent version.

Contact Us

If you have questions about this Privacy Policy, please contact:

Island Glass Works
Email: nlartwood@gmail.com
Location: Torbay, Newfoundland & Labrador, Canada

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