📦 SHIPPING INFORMATION

(Island Glass Works — Handmade in Newfoundland)

Processing Time

All items are handmade in small batches.
Your order will usually ship within:

1–3 business days for ready-to-ship items
3–7 business days for made-to-order glass items
1-3 weeks for made-to-order wood and ceramics
Custom orders may require additional time (details provided during ordering)

You will receive an email notification when your order has been shipped.

Shipping Method

Island Glass Works ships through:

Canada Post
UPS/Fed Ex
Upgraded shipping speeds available (when available)

At this time, delivery delays may occur due to Canada Post’s ongoing service issues.
Thank you for your patience and understanding.

Local Pickup

Local pickup in the Torbay / St. John’s area is available upon request.
Please contact me before ordering if you’d prefer to pick up instead of ship.

Packaging

Every item is packed with care using:

Protective wrap
Strong boxes
Cushioning to keep fragile items safe

I try to reuse clean packing materials when possible to reduce waste.

International Shipping

International shipping is available to select countries.

Please note:

Buyers are responsible for customs fees, duties, and import charges.
For U.S. customers, I ship using DDP (Delivered Duty Paid), which means duties and import fees are paid on my end — you won’t receive extra charges on delivery.
Shipping times vary depending on the destination.

If you don’t see your country at checkout, feel free to contact me — I may be able to add it manually.

Lost or Delayed Packages

Once a package is accepted by the carrier, transit delays are out of my control.
If your order seems delayed:

Check the tracking number in your shipping confirmation
Contact me if the item hasn’t moved in 10+ business days

I will assist however I can, but Canada Post may require additional time during strikes or peak seasons.

Damaged Items

If your order arrives damaged:

Take photos of the item and packaging
Contact me within 48 hours

I will replace the item (when possible) or issue a refund.

Questions?

If you have any shipping questions or special requests, please reach out through the Contact page or email: nlartwood@gmail.com.